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Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Meeting Storage Management Goals with HP Proactive Select by Arrow/HP October 2009 - (Free Research) This webcast gives an overview of several options for HP Proactive Select IT services that address common and recurring events in typical, ever changing storage environments. Tune in to learn more about this exciting, cost- and time-effective IT support solution. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel July 2009 - (Free Research) This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why You Should Take a Holistic Approach to ITIL and Service Support by BMC Software, Inc June 2009 - (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell's SMART Approach to Workload Automation by BMC Software, Inc April 2009 - (Free Research) This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AppPoint’s Proxy for IBM-Rational Functional Tester to support Oracle Forms by IBM October 2009 - (Free Research) Read this paper to learn about Rational® Functional Tester, an object-oriented automated testing tool that tests Windows®, .Net, Java™, HTML, Siebel and SAP applications, and lets you record reliable and robust scripts that can be played back to validate new builds of a test application. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Growing Email Archiving Dilemma: 11 Considerations To Control Your Email Environment by Mimecast August 2009 - (Free Research) According to industry analysts, email volume in organizations is growing by more than 30% annually, and the average user receives 7MB of data per day via email. In this whitepaper, we'll discuss four reasons that drive organizations to seek an archiving solution and 11 considerations for controlling your email environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advancing your SAP Netweaver: Maximize the value of SAP Netweaver with Atos Origin by Atos Origin November 2009 - (Free Research) Enterprises that embrace SAP NetWeaver early will gain a tremendous competitive advantage. And by using the proven experience of Atos Origin nothing is left to chance. Atos Origin will provide transparency regarding the costs and benefits and help turn your vision into results using our proven global SAP expertise and integration experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software-As-A-Service: An Ideal E-mail Archive Solution for Medium-Size Businesses by Google July 2009 - (Free Research) Despite the many benefits of using email archiving, many organizations still have not adopted an archiving solution and continue to manage their messaging storage levels with quotas. In this analyst report, we'll discuss why medium sized businesses need email archiving, how to make an informed purchase, and make the case for SaaS based archiving. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Improve Synchronization with Streamlined Order Management and Communication: Petmate® Case Study by TAKE Supply Chain October 2009 - (Free Research) Petmate enlisted the help of TAKE Supply Chain's X.PC to not only streamline the administration of contract manufacturing for Petmate. Read this case study to learn how X.PC transformed Petmate's manual approach to working with manufacturers through a Web-based collaborative environment that improved shared communications. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

FACTS® MANAGED CARE SUITE™ by Ebix Health, Inc. January 2001 - (Free Research) The FACTS MANAGED CARE SUITE provides a full range of reports to help you manage your organization, design plan requirements, and control and monitor costs. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

5 Steps to Reducing Downtime: Best Practices for Windows Server Application High Availability by Marathon Technologies September 2009 - (Free Research) This white paper discusses five steps for protecting Windows Server applications from downtime, offering established best practices to reduce potential single points of failure and ensure rapid recovery or continued operations in the event of failure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cost Effective Records Management - An Assessment Whitepaper by Cohasset Associates by IBM November 2007 - (Free Research) Given the ever-increasing growth of litigation, investigations and regulatory actions coupled with the explosive growth of electronic records, automation of an organization’s records management policies, processes and business practices is no longer an option; it is now a necessity. (ANALYST REPORT) GO TO ANALYST REPORT

No Paper Weight - IT Briefing by IBM January 2007 - (Free Research) Organizations face a tremendous challenge in meeting the many different regulatory compliance issues driven by legislation, auditors and litigation. (WHITE PAPER) GO TO WHITE PAPER

Control Your Email Environment with these 11 Tips by Iron Mountain Digital September 2009 - (Free Research) The handling of email has become a critical business, IT and regulatory issue, driving a need for email archiving solutions in many organizations. This whitepaper will cover archiving and email management, eDiscovery and knowledge management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Applying Knowledge Management to Project Management by Global Knowledge June 2009 - (Free Research) There is a growing, interdisciplinary field known as knowledge management that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper will discuss what knowledge management is, why it is important, and how you can apply knowledge management to project management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Geisinger Health System Selects Kofax Intelligent Capture & Exchange to Automate Medical Records Processing by Kofax, Inc. August 2009 - (Free Research) This case study will take a look at how Geisinger Health System worked with Kofax Intelligent Capture and Exchange to manage a rapidly growing amount of data at multiple locations. By upgrading to Kofax Capture 5, Geisinger Health System was able to scan high resolution copies of patient records into the workflow and access them at any location. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Better Reporting, Better Results: Successful Strategies from the Field by SPSS Inc. Worldwide Headquarters March 2009 - (Free Research) Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Greenville Hospital System Selects Kofax Intelligent Capture & Exchange to Automate the Processing of Insurance Records by Kofax, Inc. August 2009 - (Free Research) Learn how the Greenville Hospital System integrated Kofax Capture and Kofax Transformation Modules to reduce the time and resources needed to digitally scan detailed patient records into their system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IBM Buyers Guide by IBM October 2009 - (Free Research) This buyer's guide outlines features and capabilities that comprise an effective SIEM solution, discusses the benefits of each capability, and provides checklists to help you evaluate whether or not a particular vendor's solutions can address each of these areas. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving GLBA Compliance with Red Hat Enterprise Virtualization for Desktops by Red Hat October 2009 - (Free Research) This paper will illustrate how Red Hat Enterprise Virtualization for Desktops can help organizations comply with specific GLBA mandates while increasing overall efficiency and agility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Importance of Network Time Synchronization by Symmetricom October 2009 - (Free Research) This paper explains why accurate network time -- and therefore precise network time synchronization -- is critically important for network management. Read on to learn more about the importance of network time synchronization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PlateSpin Recon: Virtual Capacity Management and Consolidation Planning by Novell Inc. August 2009 - (Free Research) Watch this webcast to learn about a new unique workload profiling tool that takes the guess work out of identifying underutilized physical servers and virtual hosts. Learn how to leverage this tool for improved use and longer life of your current hardware. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Measuring the ROI of ERP in SMB: Keeping ERP Projects Alive When You Need Them the Most by SAP America Inc March 2009 - (Free Research) This report serves as a roadmap to small to midsize businesses (SMBs) for realizing the maximum Return on Investment (ROI) from ERP implementations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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