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Meeting Storage Management Goals with HP Proactive Select by Arrow/HP October 20, 2009 - (Free Research) This webcast gives an overview of several options for HP Proactive Select IT services that address common and recurring events in typical, ever changing storage environments. Tune in to learn more about this exciting, cost- and time-effective IT support solution. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Friendly Face of IT: User-friendly IT Management by Numara Software January 06, 2009 - (Free Research) This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. (TRIAL SOFTWARE) GO TO

Top Approach To Improve Virtual Service Delivery by Opalis Software, Inc. July 01, 2009 - (Free Research) A financial services provider offering personal, commercial, corporate and institutional services across Canada and the US needed to standardize requests and eliminate manual management. With the Opalis solution, the bank automated five processes - a VM request portal, provisioning, decommissioning, backup, and lease expiry of all virtual machines (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Best Practices for Managing Data Center Costs via Application and Server Consolidation by Sun Microsystems, Inc. and Intel Corporation September 17, 2009 - (Free Research) This paper shows how next-generation Sun servers, based on the Intel Xeon processor 5500 series, allow IT organizations to meet these challenges by delivering game-changing performance and virtualization improvements that help enable companies to leverage best practices for IT management, application deployment, work processes, and cost control. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management by BMC Software, Inc June 15, 2009 - (Free Research) IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL for the Real World by Numara Software January 06, 2009 - (Free Research) This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Five CIO Challenges Addressed by Better Change Management by IBM March 01, 2008 - (Free Research) In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ActiveRoles Server - Active Directory Management by ScriptLogic Corporation April 10, 2009 - (Free Research) Businesses today grow and change at a frantic pace, making Active Directory (AD) management one of the most time-consuming IT tasks. AD administrators struggle to keep up with requests to create, change or remove user access to various network resources. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Self-Service Provisioning for Dynamic Data Centers by Surgient October 27, 2009 - (Free Research) Despite flat and even shrinking IT budgets, the demand for complex services and infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform™ streamlines the administration of infrastructure delivery. (DATA SHEET) VIEW ABSTRACT | GO TO

Demonstrating Results for Identity Management in 30 Days: A Customer Case Study by Oracle Corporation September 23, 2009 - (Free Research) In this webcast, learn how a leading financial services company closed major gaps in their security and compliance programs using an identity management solution. Get details on the design and deployment, as well as how identity management aided in achieving quick results and immediate value. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PharmaCorr: Filling the Bill for High-Volume Order Processing by Esker Inc. July 13, 2009 - (Free Research) Read this case study to learn how PharmaCorr turned to Esker DeliveryWare to transition to a less paper-centric process and read all the benefits PharmaCorr reaped from implementing Esker DeliveryWare, including better accessibility, visibility, lower costs and higher ROI. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Oracle eAM's Best Friend - Automated Work Order Attachment Printing by STR Software March 09, 2009 - (Free Research) Check out this paper to learn how Oracle Enterprise Asset Management (eAM) successfully automates the printing of Oracle eAM documents such as work orders and accompanying attachments into company business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extend Management Tools to Virtual Services by Opalis Software, Inc. July 01, 2009 - (Free Research) Virtual Sprawl stands in the way of achieving the promise of virtualization. In order to optimize virtualization without increasing the staff, time and cost required to manage these environments IT departments need to automate management best practices by extending their existing management tools to virtual services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cost Effective Records Management - An Assessment Whitepaper by Cohasset Associates by IBM November 06, 2007 - (Free Research) Given the ever-increasing growth of litigation, investigations and regulatory actions coupled with the explosive growth of electronic records, automation of an organization’s records management policies, processes and business practices is no longer an option; it is now a necessity. (ANALYST REPORT) GO TO ANALYST REPORT

Minnkota Power: Power Cooperative Streamlines Printing from Oracle eAM by STR Software May 08, 2009 - (Free Research) Eager to increase efficiencies and automate their work order printing process, Minnkota installed STR Software's new AventX Oracle Attachment Printer product. Read this case study for their complete experience and see if the AventX Oracle Attachment Printer is right for your organization. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Achieving Service Excellence Across The Enterprise by Numara Software February 01, 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How It Works: InterScan™ Messaging Hosted Security Provisioning by Trend Micro GmbH September 15, 2008 - (Free Research) Since the SaaS model may be new to some Trend Micro customers and Trend Micro channel partners, this paper describes how Trend Micro provisions trial requests and purchase accounts in a straightforward, step-by-step process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Open Technology Solutions (OTS) Forecasts $10 Million in Savings by Innotas September 04, 2009 - (Free Research) Listen to this podcast to learn how an IT organization serving four credit unions adopted Innotas project management solutions to identify the difference between requested project portfolio and actual company resources, and how Innotas solutions helped them make drastic process improvements and reset expectations. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Dell Virtualization Consulting Services Video by Dell, Inc. and Intel September 03, 2009 - (Free Research) Virtualization is a rapidly evolving technology with many moving parts, making increasingly difficult for customers to develop an effective strategy. Every organization moves at a different pace. Dell delivers tailored solutions for every customer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact™ Of Esker DeliveryWare by Esker Inc. July 10, 2009 - (Free Research) Read this commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Esker to learn more about how beneficial going paperless can be for your company and how Esker DeliveryWare can help today. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

E-Discovery: Thriving in the Information Explosion and Recent Economic Times by Hewlett-Packard Company October 2008 - (Free Research) Join us for an informative discussion about how to not only survive these challenging times, but to use information management to thrive during them. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Hitachi Consulting Sees Its Way to Application Control with Blue Coat by Blue Coat October 2009 - (Free Research) With two data centers serving 24 offices in the U.S., Europe and India, Hitachi Consulting required a solution that could provide visibility into the applications running on the network while selectively accelerating business critical ones. Read on to learn about the solution they found. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Why Virtualize? What are the Benefits? by Dell and VMware May 2009 - (Free Research) Join Tim Webb, Director, Dell Data Center & Virtualization Practice, as he describes how Dell Virtualization Solutions can help reduce costs while improving IT agility, quality of service, and reliability. (VIDEO) VIEW ABSTRACT | GO TO

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