Customer Information Management/ Customer Databases Software, Hardware, Services and Research Papers

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Build Trust by Connecting Security Operations and Compliance by Tripwire, Inc.

September 2008 - (Free Research) Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met.

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CRM without Compromise: A Strategy for Profitable Growth by SAP AG

April 2007 - (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.

(WHITE PAPER)

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The Top Three Myths of Knowledge Management for Customer Service by IntelliResponse

November 2009 - (Free Research) Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service.

(WHITE PAPER)

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Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution by Microsoft

January 2008 - (Free Research) Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.

(CASE STUDY)

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Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft

June 2007 - (Free Research) Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...

(CASE STUDY)

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Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come by Infor CRM

October 2009 - (Free Research) This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.

(WHITE PAPER)

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Oracle Business Brief: Business Continuity - Are You Always Open for Business? by Oracle Corporation

November 2008 - (Free Research) Business continuity with low administration and maintenance costs. Can you make it happen? This Oracle business brief explains how mid-sized can improve performance by creating an IT infrastructure that makes working faster, easier and more effective.

(WHITE PAPER)

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Infor CRM for Travel & Leisure by Infor CRM

July 2009 - (Free Research) Enterprising companies in travel and leisure are using Infor CRM for Travel and Leisure to create a continuous customer dialogue and deliver the highest impact offers at the moment of interaction across business units and channels.

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